VIP CLUB

Our VIP Club is our way to say "Merci" to you, our valued customer, for supporting LE LÜXACE!
 

CREATING A VIP ACCOUNT

To begin collecting Diamonds, LE LÜXACE’s rewards program currency, you need to sign up for a complimentary VIP account. There are two ways to create a VIP account: click on the silver “VIP Club” tab at the bottom of the page or click here.

In order to access your VIP account, click on the silver “VIP Club” tab at the bottom of the website.

COLLECTING DIAMONDS

Once you have a VIP account, you will collect 1 Diamond per $1 spent on LeLuxace.com (excluding sales tax and upgraded shipping charges). As long as you are logged into your VIP account, you will automatically collect Diamonds for purchases and completing specific activities.

Here are the current activities you can complete to collect Diamonds:
  • Like LE LÜXACE on Facebook: 25 Diamonds
  • Share LE LÜXACE on Facebook: 50 Diamonds
  • Follow LE LÜXACE on Twitter: 25 Diamonds
  • Spend over $100 in a single transaction: 50 Diamonds
  • Complete 5 purchases over $25: 100 Diamonds

ADDITIONAL VIP CLUB BENEFITS

Happy Birthday!

Once you become a member of the VIP Club, don’t forget to enter your birthday in order to receive a Birthday Surprise from LE LÜXACE every year!

Share A Little Luxury

Treat your friends to a 15% off coupon when you refer them to LE LÜXACE via your referral link. As our way of saying “Merci”, we send you a 15% off coupon when each of your friends successfully complete their first purchase on LeLuxace.com.

To find your referral link, visit the “VIP Club” tab at the bottom of the website. Then, click on the “Refer Friends” tab. Enter their email addresses and we take care of the rest!

REDEEM REWARDS

Once you have collected Diamonds, you can redeem your Diamonds for various rewards. In order to redeem your Diamonds, log in to your VIP account.

Here are the current rewards that you can redeem with your Diamonds:
  • 10% off Coupon: 100 Diamonds
  • FREE Priority Shipping: 125 Diamonds
  • 15% off Coupon: 150 Diamonds
  • 20% off Coupon: 200 Diamonds
  • 25% off Coupon: 250 Diamonds
  • 30% off Coupon: 300 Diamonds
  • FREE Next Day Air Saver Shipping: 500 Diamonds

Please note: FREE Priority Shipping is only valid for addresses within the US and its territories (Puerto Rico, Guam, US Virgin Islands and North Mariana Islands). FREE Next Day Air Saver Shipping is only valid for continental US addresses. 

 FREQUENTLY ASKED QUESTIONS

Do Diamonds expire?

No! As they say, Diamonds are forever. 

Do the activities for collecting Diamonds change?

Yes! As a member of the VIP club, you will receive emails when there are new Diamond promotions.

Do promotional codes for rewards expire?

Yes. While Diamonds do not expire, once you redeem them, you have 1 month to use your promotional code on a LeLuxace.com purchase.

How do I enter my birthday to receive my Birthday Surprise?

To enter your birthday, visit the “VIP Club” tab at the bottom of the website. Click on the “Collect Diamonds” tab, then find the “Happy Birthday” button.

How many times can I participate in the "Share A Little Luxury" program?

There is no limit to the number of friends you can refer. However, your friends will only receive the coupon, if they are not a current LE LÜXACE customer.

Why didn't my friend receive their 15% off coupon?

If your friend did not receive their email, ask them to check their spam folder for the referral email.

If your friend did receive the email, but they receive a "coupon is not valid" message, then they are not eligible to use the coupon as they previously made a purchase on LeLuxace.com or the promotional code has expired. The promotional code in the referral email expires 1 month after the email is sent. 

Why didn't I receive my 15% coupon for referring friends?

You will receive a 15% coupon each time one of your friends successfully completes their first purchase from LeLuxace.com. Your friends will only have 1 month to use the 15% off referral coupon.

If your friends make a purchase after the one month period is over or if they do not use your referral link, then you will not receive your 15% off coupon.

Can I transfer my Diamonds to a friend?

Sorry, but Diamonds are non-transferable.

I redeemed my Diamonds for a reward. Can my friend use my promotional code?

Sorry, VIP Club rewards and promotional codes are non-transferable. Since they are connected to your VIP account, you are the only individual who can use your unique promotional code. 

Why does my promotional code say "not valid" when I enter it at checkout?

As the promotional code is connected to your VIP account, verify you are logged in to your LeLuxace.com account. 

If your promotional code is still not working, please try these steps:

  • Copy and paste the promotional code from your email directly into the promotional code box at checkout (instead of typing it).
  • Verify the expiration date. VIP Club promotional codes are only valid for 1 month from the date you redeemed your Diamonds for a reward.
HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY VIP Account?

For all questions regarding the VIP Club, please email us at VIP@LeLuxace.com.