RETURNS + EXCHANGES

At LE LÜXACE, our philosophy is that you should spend more pursuing life's adventures and indulging in little luxuries.
So, we have tried to make our Returns + Exchanges Policy as simple as possible!

If you are not completely satisfied with your order, let us know and we will work with you to make it right!

HASSLE-FREE RETURNS

We offer a 60-day money back guarantee for all of our products. The 60 day return period begins on the original purchase date.

To initiate a return, visit our Returns Center

In order to receive a refund of the full purchase price (plus any applicable sales tax), the package being returned should contain:
  • The product(s) in original condition - unused and undamaged
  • The LE LÜXACE signature packaging - product box(es) and hang tag(s)
  • A copy of your original order receipt. An email that you received with order details (your name, order number, purchase price, applicable sales tax and purchase method) is also acceptable. 

As long as the return package is postmarked within 60 days of the original purchase date, we will cover the return shipping costs. Yes, return shipping is FREE! 

To ensure your return shipping costs are covered, use the pre-paid shipping label we issued you. Then, hand the package off to the carrier associated with the shipping label.

EXCHANGES

To process an exchange, visit our Returns Center

When returning your item(s), please follow the steps listed in Hassle-Free Returns section above. 

ADDITIONAL RETURNS + EXCHANGES INFORMATION

For all returned items that are in original condition that are postmarked 61 to 90 days after your original purchase date, we will issue you store credit for the total purchase price (minus upgraded shipping charges). 

If we receive products for returns or exchanges that have been used or damaged (other than what is addressed in the Incorrect or Defective Product section), unfortunately, we are unable to issue a refund or store credit. 

Returned items do not need to be returned with air cushions, tissue paper or any other packaging/marketing materials (other than the LE LÜXACE signature packaging - product box(es) and hang tag(s)) that we sent in the original order.

We do not charge restocking fees.

Upgraded shipping charges on the original order will not be refunded. The only exception to refunding upgrading shipping costs applies to orders with incorrect or defective products. 

IMPORTANT NOTE: If you choose to purchase a return shipping label rather using the one provided by LE LÜXACE, we are unable to provide you a refund or store credit for the cost of the return shipping label.

In order to ensure a smooth return process, please follow these tips:
  • Pack items with adequate protective padding and in an appropriately sized box to prevent damage
  • Keep a record of the return tracking number
  • Ensure that there is proof of purchase in the return shipment

RETURN PROCESSING TIME

You should anticipate that it could take up to 4 weeks from the date you shipped your package back to us to receive your refund. However, our refunds tend to process more quickly.

The 4 week processing time includes:

  • Transit time for us to receive the package (5-10 business days)
  • Processing time once we receive the package (3-5 business days)
  • Your bank’s processing time to complete our refund request (5-10 business days)

You will receive email updates throughout the return processing period. 

CANCELING AN ORDER

Please contact us at Bonjour@LeLuxace.com immediately.

Please title your email “HELP: NEED TO CANCEL ORDER” in order to get our attention.

If your order has not been shipped, we will begin the process of issuing you a refund right away.

If your order has been shipped, please follow the hassle-free return process above.

INCORRECT OR DEFECTIVE PRODUCT

We kindly ask that you contact us at Bonjour@LeLuxace.com within 14 days of the package delivery date, so we can work quickly to resolve the issue.

To expedite the process, please include your order information and pictures of the product(s) to show the incorrect or defective product(s) in your email to us.

If the order was the result of our error, we will refund you the cost of any upgraded shipping costs (if applicable).

RETURNING A GIFT

Did someone send you a gift from LE LÜXACE?  
We are here to help you return or exchange your gift!

Please contact us at Bonjour@LeLuxace.com so we can assist you with returns and exchanges. Title your email “HELP: NEED TO EXCHANGE GIFT” or “HELP: NEED TO RETURN GIFT” in order to expedite your request. 

Please note, we are only able to issue you (the gift recipient) a gift card or store credit to LeLuxace.com. In order to receive a refund back to the original form of payment, the purchaser (the gift giver) will need to process the return with us.

DISCOUNTS + PROMOTIONS

If there was a promotional discount that was applied at the time of purchase, you will not receive a refund or credit for the value of the discount. All refunds and store credits will be applied only to the actual amount paid at the time of purchase.

Discounts and promotions cannot be retroactively applied to orders.

If you cancel, return or exchange your item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount for a subsequent transaction. 

CREDIT/DEBIT CARD PROBLEMS

When we issue a refund to you, we will process it back to the credit/debit card used to make the original purchase.

If the credit/debit card you used to make a purchase has expired or is invalid, we will contact you via email. You will receive your refund in the form of store credit or gift card, if we do not receive a response within 7 days.

 RETURNS + EXCHANGE POLICY DISCLAIMER

We believe our Returns and Exchange policy should be fair. When creating this policy, our goal was to create a policy that was as accommodating as possible... one that we wished more companies would offer.  

Life happens… we understand that returns happen, too. In order to ensure that we can continue to honor the terms of this Returns + Exchange Policy, we reserve the right to deny returns and/or exchanges from individuals who excessively exercise their right to the policy.  

This Returns + Exchange Policy is subject to change without notice.

 QUESTIONS

If you have any further questions about our Returns + Exchanges policy, please email us at Bonjour@LeLuxace.com.