ORDERING

Thank you for your interest in purchasing a product from LeLuxace.com!

We greatly appreciate your support. 

PAYMENT OPTIONS

LE LÜXACE accepts the following credit cards at checkout via Shopify Pay:
  • AMEX
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa
LE LÜXACE also accepts payments through the following online payment processors/digital wallets at checkout: 
  • Amazon Pay
  • Apple Pay
  • Google Pay
  • Paypal
  • Venmo

PROMOTIONS + PROMOTIONAL CODES

In order to receive updates on promotions and promotional codes, subscribe to our email list (found at the bottom of our website). You will receive special discounts, promotional offers, and other LE LÜXACE updates.  

Unless otherwise noted, LE LÜXACE promotions and promotional codes are valid beginning 12:00 AM EST on the first day of the sale and expire at 11:59 PM EST on the last day of the sale. 

Only one promotional code may be used per transaction. 

Reasons your promotional codes may not be working:
  • Requirements are not met for the promo code
  • Exclusions may apply
  • Promo code has expired
  • Previously used (if a one-time usage promo code)

Promotions and promotional codes cannot be retroactively applied to orders. 

If you cancel, return or exchange any items in your order when a promotion or promotional code was used, you may not be eligible to receive that promotion or promotional code again.

CALIFORNIA + FLORIDA RESIDENTS

Sales tax will be applied to your order if the shipping address is to a Florida or California address. 

SENDING A GIFT

If you are ordering a gift, please type "gift" in the text box at checkout. Within the text box, you can also include a personalized message to the recipient. 

Items marked as a "gift" will not include a traditional receipt in the shipping box.  

All of our products are individually packaged in our LE LÜXACE signature packaging. So, we currently do not offer any gift packaging at this time.

SPLITTING AN ORDER BETWEEN MULTIPLE ADDRESSES

We are currently unable to split an order between multiple addresses during a single checkout.

If you wish to send orders to multiple addresses, please complete a separate transaction for each address you wish to send an order. 

      ORDER CONFIRMATION

      You will receive an email confirmation within an hour of placing an order on LeLuxace.com.

      If you do not receive your order confirmation within an hour, please check your spam folder.

      If you do not find your order confirmation email in your inbox or spam box, please allow 1-2 business days for your order to be processed. Once your order has processed, you will receive an email with the tracking information for your order.

      You can also check your credit/debit card statement to confirm your order has been received. Your LE LÜXACE order will appear on your statement as SP*LELUXACE.com. 

      ORDER STATUS

      You will receive an email with your order's tracking information once your order has been processed by our fulfillment center. 

      If you agreed to receive notifications via text message at checkout, you will receive updates when your order is received, when it is fulfilled, etc.  

      Another way to check the order status of your order is to visit the Order Tracking page of our website.

      CHANGING AN ORDER

      Please contact us at Bonjour@LeLuxace.com immediately. 

      Title your email "HELP: NEED TO CHANGE ORDER" in order to get our attention. 

      In your email, please include:

      • Order Number
      • Purchase Date
      • Adjustments to make to the order

      CANCELING AN ORDER

      Please contact us at Bonjour@LeLuxace.com immediately. 

      Title your email "HELP: NEED TO CANCEL ORDER" in order to get our attention. 

      In your email, please include:

      • Order Number
      • Purchase Date

        If your order has not been shipped, we will begin the process of issuing you a refund right away. 

        If your order has been shipped, please follow the steps indicated in our Return Policy

        PROCESSING A LARGE ORDER

        If you wish to purchase 6 or more items, please contact us at Bonjour@LeLuxace.com. Please title the email "HELP: Bulk Order". 

        In your email, please include:

        • Your name
        • Shipping Address
        • Email Address
        • Phone Number
        • Product Name(s) or Product ID(s)
        • Quantity per product
        • Desired shipping method

        With this information, we send issue you an invoice to the email address you provide to us. 

        IMPORTANT NOTE: If you process a bulk order through our standard checkout, it will be flagged, causing delayed order processing and fulfillment or complete cancellation of your order. 

        DELAYED ORDER

        LE LÜXACE strives to process every order we receive in a prompt manner. However, under certain circumstances, the processing time of our orders may be extended.

        During times of high order volume, we will post a notice on our website banner.  If a notice is posted, you should expect that it could take up to 3-5 business days to process your order. 

        CANCELED ORDER

        LE LÜXACE strives to process every order we receive. However, under certain circumstances, our system may flag certain orders. 

        Here are some of the situations that may cause an order to be canceled:

        • The number of items ordered in a single transaction
        • The address that you provide during checkout does not match the address associated with your credit/debit card
        • The order is shipped to an address other than your billing address

        If any of these situations apply to your order, you may be contacted by a LE LÜXACE's customer service representative for additional verification. 

        If you are unable to be reached within 2 business days, your order will be canceled. The exact time to return the charge to your credit/debit card is dependent on your bank or credit card company. 

        FREQUENTLY ASKED QUESTIONS

        WHAT PRODUCTS ARE AVAILABLE ON LELUXACE.COM?

        Check out our current selection of products here.

        HOW CAN I GET FREE SHIPPING ON MY ORDER?

        We offer FREE standard shipping on all orders within the continental US.

        If your order is being shipped to an APO/FPO/DPO address, then we cover the shipping charges as our thank you to service members and their families!

        For more information, visit our Shipping page.

        WHAT IF I AM NOT HAPPY WITH MY ORDER?

        We are sorry to hear you are not satisfied with your order.

        Visit our Returns + Exchanges page for details on our 60-day money back guarantee program.

        HELP... I HAVE ADDITIONAL QUESTIONS!

        We are here to help! Contact us at Bonjour@LeLuxace.com.